Sports Bookie Online Inc.,

Customer Service Staff- Japanese Bilingual


Job Description:

  • Handling and replying to customer inquiries through email, phone and live chats for Japanese and non- Japanese clients.
  • Maintaining customer relations to our clients regarding with their transactions.
  • Conducts research regarding customer’s problem and providing practical solutions.
  • Providing feedback to Supervisor/Department head on customer’s concerns.
  • Preparing and generating reports relating to customer’s concern.
  • Researching into any sports games/match/event information and statistics.
  • Recording customer’s queries or concerns into the systems.
  • Data entries of event results into the system.
  • Performs all other tasks/responsibilities that may be assigned by the Supervisor/Department Manager from time to time.

Job Requirements:

  • Academic qualifications of at least Tertiary level with Bachelor’s Degree or equivalent
  • Must have proficient knowledge in using of electronic mail (e-mail), live chat (Skype) and other online communication tools.
  • Highly organized, self-motivated and ability to work interdependently with a team.
  • He/She should possess a hard working attitude, and able to cope up with challenging tasks.
  • Knowledgeable in Sports is also an advantage, but not required.
  • Proficient in Microsoft Word, Excel, PowerPoint and all other programming used for presentation and marketing.
  • Must have an above average written and spoken in English and Japanese language.
  • Candidate should be able to work on a shifting schedule (night or day). 
  • Willing to work and relocate in Makati City, Philippines. (Free accommodation, Free meal on work schedule provided)
  • Successful candidates will be receiving competitive salary and great benefits based on the market. 
  • Native Japanese or Filipino Citizen who has JLPT 1 and 2 certification have an advantage for the position.

Work Schedule:

  • He/She will have a training for 3 months (Native Japanese) and 6 months (Filipino) during the probationary period.
  • He/She will most probably work on the night shift.
  • 5 days in a week, 2 days off
  • 10 hours per day (8 hours of regular hours and 2 hours of paid overtime)


  • Free accommodation (condominium unity) near the area of our office. Also, we cover the electric and water bill. He/she will have a housemaid/helper to assist on their house chores.
  • Free meal on their work schedule (i.e. Breakfast, Lunch, Dinner)
  • Work life balance events: Group dinner every quarter of the year, Party, Movie screening, fun run, and go kart racing and many events.
  • Health, Accident, and life insurance on your first day (for native Japanese), upon regularization for Filipino citizen
  • Yearly performance appraisal and bonus

For more information, please visit our website: 

Interested candidates can send their resume at or The interview will be via Skype


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